Our aim is to serve each of our customers
in a timely and professional manner, while
maintaining superior quality and upholding our standards of
customer satisfaction. Further, we strive to protect the rights
of our composers, and their music through our policies and practices.
Spiritrax.com provides non-tangible irrevocable
goods for download from our site. For this
reason, as a general rule, refunds will
not be issued once an order is processed
and completed, nor can a track be returned.
However, as with any software-based product, we do realize
that errors do occur from time to time, and therefore honor
refund requests on a case by case basis in accordance with the
Corrupted or malfunctioning
files. If we determine
that a file is corrupted or malfunctioning,
Spiritrax.com will first try to replace
the malfunctioning file, and if we are
unable to adequately do so, will refund the track price to the
purchaser. We will not replace files that become damaged
after 24 hours of download, so please check
to make sure that your file opens and works properly when you
Damaged CD. If you receive a CD that becomes
unusable because of damages received while
in the mail, Spiritrax.com will replace
the damaged CD at no cost. We will only
honor requests for replacing damaged goods if the request is
received within 14 days of shipment. We will not replace CDs
that become damaged because of normal wear, improper personal
use or abuse.
Payment System Malfunctions. Because of the nature of online
credit card transactions, we understand that from time to time
orders may be inadvertently duplicated or that errors may occur
in the transmission of secured data between our site and our
payment processing gateway. While these errors are extremely
rare, and every precaution is taken to ensure that the ordering
and delivery process goes smoothly, we will refund erroneous
payments (at our discretion) within 3 business days of notice.
Download Problems. For customers experiencing
download problems, we will email your tracks
to you if we receive notice, either by email, live chat, or
by telephone, within your three hour download window. If your
email client does not allow the files through, then we will
discuss alternative delivery methods with you until you have
received the tracks in a satisfactory manner. Under no circumstances
can we give a refund if a customer experiences download problems.
If you have any complaints, questions, or comments
please contact our Help Desk.