We are dedicated to providing the best technical support to our customers to make your visit go as smooth and trouble-free as possible. Please read through our tech notes, support articles, faq, and visit our online forum first. If you still cannot find the answers you are looking for, then please contact us via email or phone, or chat online live with a support representative.
Tech Notes and Support Articles
Where do I download my order?
How do I Unzip a File Using Windows Vista?
How do I Unzip a File Using Windows XP?
How do I Unzip a File Using Windows 7?
What are the terms of the Extended Multimedia License?
Community and Resources
Karaoke and Worship Music Links and Resources | Latest News
How to Contact Us
General Inquiries: email@example.com
Technical Support: firstname.lastname@example.org
Licensing Inquiries: email@example.com
Live Chat (on this page - see top right)
For the fastest, most accurate support, we recommend you contact us via email first at
firstname.lastname@example.org with a full description of your problem. Because we may be busy
in the studio, in meetings, working on website code, at the gym, playing with our kids, or
at church rehearsals, we are not always available by phone. We do, however, get our
emails 24-7 no matter where we are, and we usually
answer really, really quickly (unless we're asleep).
(480) 331-TRAX 10AM to
4PM Mon-Fri (US Eastern Standard Time)
Our phone support center is currently closed for holiday until 5/24/13.
For technical support
please use our technical support email address or live chat.
c/o One Light Music Productions, Inc.
11811 North Tatum Blvd, Suite 3031
Phoenix, AZ 85028